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	Good problem statements get better answers faster.		Good problem statements get better answers faster.

	~~== How help works here ==~~		For the broader explanation of how discussion, coordination, and shared knowledge work here, see [[Community]].

	~~44Net does not work like a conventional product with a separate support department for every technical question.~~

	~~Most practical help happens through participants helping one another in public~~ discussion ~~spaces and then turning durable answers into documentation. That is why the best long-term way to get help is to use the wiki~~, ~~ask clearly in the discussion group when needed~~, and ~~feed working answers back into the documentation.~~

	~~For more on that model~~, see [[Community]].

	== Related pages ==		== Related pages ==

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{{DISPLAYTITLE:Get Help}}

Use this page when you are stuck, unsure where to start, or trying to find the right place to ask a question.

44Net support is primarily community-based. The wiki is the first place to look for documented setup paths, and the discussion groups are where operators help one another with edge cases, troubleshooting, and operational questions.

== Start here first ==

Before posting a question, check the page that matches what you are trying to do:

* [[GetStarted|Getting started]] if you need the overall onboarding path
* [[Provisioning Methods|Provisioning Methods]] if you are not sure whether to use Connect, IPIP Mesh, or BGP
* [[44Net Connect/Quick Start|44Net Connect Quick Start]] if you want to bring up a WireGuard-based tunnel
* [[IPIP Mesh/Quick Start|IPIP Mesh Quick Start]] if you want to participate through the shared mesh model
* [[BGP/Quick Start|BGP Direct Announce Quick Start]] if you already manage routed infrastructure
* [[FAQ]] if you want answers to common operational and policy questions
* [[Portal/Sign Up|Portal Sign Up]] if you are still creating your account or verifying your callsign
* [[Portal/Request Address Space|Requesting Address Space]] if you are ready to request resources

== Ask for help ==

If the wiki does not answer your question, use the discussion channels or the Portal as appropriate:

* [https://groups.io/g/ardc/44net ARDC 44Net discussion group] for setup questions, troubleshooting, routing questions, and general operational discussion
* [[Community|Community]] for the broader explanation of how help, coordination, and participation work on 44Net
* The Portal's ticket system for account access, callsign verification, address verification, or other administrative issues

If you cannot log in to the Portal, see [[Portal]] for the note about using the Portal's contact option.

== Before you post ==

Include enough context for someone else to reason about the problem:

* Which participation model you are using: Connect, IPIP Mesh, or BGP
* Your platform or device: Linux, UniFi, MikroTik, cloud VM, and so on
* Your network posture: home NAT, public IP, CGNAT, VPS, or routed subnet
* The exact step where things fail
* The exact error message or observed behavior
* What you already tried

Good problem statements get better answers faster.

== How help works here ==

44Net does not work like a conventional product with a separate support department for every technical question.

Most practical help happens through participants helping one another in public discussion spaces and then turning durable answers into documentation. That is why the best long-term way to get help is to use the wiki, ask clearly in the discussion group when needed, and feed working answers back into the documentation.

For more on that model, see [[Community]].

== Related pages ==

* [[Community]]
* [[GetStarted|Getting started]]
* [[Provisioning Methods|Provisioning Methods]]
* [[FAQ]]
* [[Contributing|Contributing]]
* [[Verification]]

[[Category:Community]]
[[Category:Getting Started]]

Get Help - Revision history

KI5QKX: mw push

KI5QKX: mw push