Portal Call Sign Verification - Revision history

KI5QKX: mw push

2026-04-30T18:52:29Z

mw push

← Older revision		Revision as of 18:52, 30 April 2026
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	'''You're Done!! Grab the next Ticket'''		'''You're Done!! Grab the next Ticket'''

			[[Category:How-To]]
	[[Category:Portal Administration]]		[[Category:Portal Administration]]
	[[Category:Portal]]		[[Category:Portal]]
	[[Category:Portal Workflows]]		[[Category:Portal Workflows]]

KI5QKX: mw push

2026-03-01T00:14:23Z

mw push

← Older revision		Revision as of 00:14, 1 March 2026
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	[[Category:Portal Administration]]		[[Category:Portal Administration]]
			[[Category:Portal]]
			[[Category:Portal Workflows]]

KI5QKX: mw push

2026-02-28T23:20:08Z

mw push

← Older revision		Revision as of 23:20, 28 February 2026
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	== Verification ==		== Verification ==
	=== How to ~~Verify Call Signs~~ ===		=== How to verify call signs ===

	== Claim the ~~Ticket~~ ==		== Claim the ticket ==
	* Click “'''Preview'''”		* Click “'''Preview'''”
	<br>[[File:John-smith-verify-call-sign-line-in-table.png\|750px]]		<br>[[File:John-smith-verify-call-sign-line-in-table.png\|750px]]
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	<br>[[File:Ticket-information-7014.png\|500px]]		<br>[[File:Ticket-information-7014.png\|500px]]

	== Verify the ~~Request~~ ==		== Verify the request ==
	* Call sign verification is done by comparing either against an online Government database or from an uploaded copy of their license, to the information that they have in their profile. We are mainly checking if the account has a valid call sign associated. To help with their next step of address verification, if information included on their license is missing from their profile, leave a friendly reminder and ask them to update their ~~portal~~ profile to include missing information from their license, most specifically their address.		* Call sign verification is done by comparing either against an online Government database or from an uploaded copy of their license, to the information that they have in their profile. We are mainly checking if the account has a valid call sign associated. To help with their next step of address verification, if information included on their license is missing from their profile, leave a friendly reminder and ask them to update their Portal profile to include missing information from their license, most specifically their address.
	* If you’re not able to verify via database - respond to the ticket and request that the user upload a copy of their license. You can use the comment: “Hello, we were unable to verify your call sign using publicly-available databases. Please upload a valid copy of your license.”		* If you’re not able to verify via database - respond to the ticket and request that the user upload a copy of their license. You can use the comment: “Hello, we were unable to verify your call sign using publicly-available databases. Please upload a valid copy of your license.”

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	* Do not include any personal identifying information (PII) in this field.		* Do not include any personal identifying information (PII) in this field.

	== Look ~~Up Call Sign~~ ==		== Look up call sign ==
	The Portal has a call sign lookup for some locations. If the user hasn’t uploaded a license, we're going to check the call sign lookup first.		The Portal has a call sign lookup for some locations. If the user hasn’t uploaded a license, we're going to check the call sign lookup first.

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	* Click “'''View'''” to continue. This will bring you to the call sign lookup detail described in the next section.		* Click “'''View'''” to continue. This will bring you to the call sign lookup detail described in the next section.

	== Compare ~~Call Sign Information~~ ==		== Compare call sign information ==
	'''''Next, we’re going to compare information from the call sign lookup detail to information in the member's profile.'''''		'''''Next, we’re going to compare information from the call sign lookup detail to information in the member's profile.'''''

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	<br>[[File:Section-of-profile.png\|500px]]		<br>[[File:Section-of-profile.png\|500px]]

	== License ~~Verification~~ ==		== License verification ==
	'''''Some license verification information is available here. For example, it will help you in identifying unfamiliar license call sign prefixes and other available information. If there isn't help information, you will receive a message as seen below.'''''		'''''Some license verification information is available here. For example, it will help you in identifying unfamiliar license call sign prefixes and other available information. If there isn't help information, you will receive a message as seen below.'''''
	* Click “'''License Verification'''”		* Click “'''License Verification'''”
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	<br>[[File:License-verification-not-found.png\|500px]]		<br>[[File:License-verification-not-found.png\|500px]]

	== Approve, ~~Reply~~, or ~~Reject~~ ==		== Approve, reply, or reject ==
	* '''IF''' the user has uploaded a license to verify against, and all looks in order, add a welcoming reply, and click “'''Accept'''” to approve request		* '''IF''' the user has uploaded a license to verify against, and all looks in order, add a welcoming reply, and click “'''Accept'''” to approve request
	* '''IF''' any information is missing or doesn’t match, reply with a message detailing what’s missing and keep the ticket open. (Keep an eye out for future updates on ticket)		* '''IF''' any information is missing or doesn’t match, reply with a message detailing what’s missing and keep the ticket open. (Keep an eye out for future updates on ticket)
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	(Make sure to click “'''Add Reply'''” to upload/post your message)		(Make sure to click “'''Add Reply'''” to upload/post your message)

	=== Approve ~~Request~~ ===		=== Approve request ===
	* Click “'''Approve'''”		* Click “'''Approve'''”
	<br>[[File:Ticket-information-call-sign-lookup.png\|500px]]		<br>[[File:Ticket-information-call-sign-lookup.png\|500px]]
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	'''You're Done!! Grab the next Ticket'''		'''You're Done!! Grab the next Ticket'''

	=== Reject ~~Request~~ ===		=== Reject request ===
	* Click “'''Reject'''		* Click “'''Reject'''
	<br>[[File:Ticket-information-call-sign-lookup.png\|500px]]		<br>[[File:Ticket-information-call-sign-lookup.png\|500px]]

KI5QKX: Add category tag

2024-12-11T18:30:27Z

Add category tag

← Older revision		Revision as of 18:30, 11 December 2024
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	'''You're Done!! Grab the next Ticket'''		'''You're Done!! Grab the next Ticket'''

			[[Category:Portal Administration]]

KO4KVG: /* DRAFT - Currently in progress */

2024-10-16T02:28:12Z

DRAFT - Currently in progress

← Older revision		Revision as of 02:28, 16 October 2024
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	~~= DRAFT - Currently in progress =~~
	== Verification ==		== Verification ==
	=== How to Verify Call Signs ===		=== How to Verify Call Signs ===

Airgapped: /* License Verification */

2024-10-16T02:08:01Z

License Verification

← Older revision		Revision as of 02:08, 16 October 2024
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	== License Verification ==		== License Verification ==
	'''''Some license verification information is available here. For example, it will help you in identifying unfamiliar license call sign prefixes and other available information, as seen below.'''''		'''''Some license verification information is available here. For example, it will help you in identifying unfamiliar license call sign prefixes and other available information. If there isn't help information, you will receive a message as seen below.'''''
	* Click “'''License Verification'''”		* Click “'''License Verification'''”

KO4KVG: /* Compare Call Sign Information */

2024-10-16T01:48:09Z

Compare Call Sign Information

← Older revision		Revision as of 01:48, 16 October 2024
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	<br>[[File:Detail.png\|500px]]		<br>[[File:Detail.png\|500px]]

	* On the ticket, click the name listed to the right of the '''''Member''''' field.		* On the ticket, click the name listed to the right of the '''"Member"''' field.

	<br>[[File:Ticket-information-call-sign-lookup.png\|500px]]		<br>[[File:Ticket-information-call-sign-lookup.png\|500px]]

KO4KVG: /* License Verification */

2024-10-16T01:47:41Z

License Verification

← Older revision		Revision as of 01:47, 16 October 2024
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	== License Verification ==		== License Verification ==
	'''''Some license verification information is available here. It will help you in identifying unfamiliar license call sign prefixes and other available information.'''''		'''''Some license verification information is available here. For example, it will help you in identifying unfamiliar license call sign prefixes and other available information, as seen below.'''''
	* Click “'''License Verification'''”		* Click “'''License Verification'''”

KO4KVG: /* Compare Call Sign Information */

2024-10-16T01:46:37Z

Compare Call Sign Information

← Older revision		Revision as of 01:46, 16 October 2024
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	<br>[[File:Detail.png\|500px]]		<br>[[File:Detail.png\|500px]]

	* On the ticket, click the name listed to the right of the '''''Member'''''' field.		* On the ticket, click the name listed to the right of the '''''Member''''' field.

	<br>[[File:Ticket-information-call-sign-lookup.png\|500px]]		<br>[[File:Ticket-information-call-sign-lookup.png\|500px]]

KO4KVG: /* Compare Call Sign Information */

2024-10-16T01:46:04Z

Compare Call Sign Information

← Older revision		Revision as of 01:46, 16 October 2024
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	<br>[[File:Detail.png\|500px]]		<br>[[File:Detail.png\|500px]]

	* On the ticket, click the name listed to the right of the 'Member' field.		* On the ticket, click the name listed to the right of the '''''Member'''''' field.

	<br>[[File:Ticket-information-call-sign-lookup.png\|500px]]		<br>[[File:Ticket-information-call-sign-lookup.png\|500px]]