Get Help: Difference between revisions

Latest revision as of 17:15, 15 April 2026

Use this page when you are stuck, unsure where to start, or trying to find the right place to ask a question.

44Net support is primarily community-based. The wiki is the first place to look for documented setup paths, and the discussion groups are where operators help one another with edge cases, troubleshooting, and operational questions.

Start here first

Before posting a question, check the page that matches what you are trying to do:

Getting started if you need the overall onboarding path
Provisioning Methods if you are not sure whether to use Connect, IPIP Mesh, or BGP
44Net Connect Quick Start if you want to bring up a WireGuard-based tunnel
IPIP Mesh Quick Start if you want to participate through the shared mesh model
BGP Direct Announce Quick Start if you already manage routed infrastructure
FAQ if you want answers to common operational and policy questions
Portal Sign Up if you are still creating your account or verifying your callsign
Requesting Address Space if you are ready to request resources

Ask for help

If the wiki does not answer your question, use the discussion channels or the Portal as appropriate:

ARDC 44Net discussion group for setup questions, troubleshooting, routing questions, and general operational discussion
Community for the broader explanation of how help, coordination, and participation work on 44Net
The Portal's ticket system for account access, callsign verification, address verification, or other administrative issues

If you cannot log in to the Portal, see Portal for the note about using the Portal's contact option.

Before you post

Include enough context for someone else to reason about the problem:

Which participation model you are using: Connect, IPIP Mesh, or BGP
Your platform or device: Linux, UniFi, MikroTik, cloud VM, and so on
Your network posture: home NAT, public IP, CGNAT, VPS, or routed subnet
The exact step where things fail
The exact error message or observed behavior
What you already tried

Good problem statements get better answers faster.

For the broader explanation of how discussion, coordination, and shared knowledge work here, see Community.

Related pages

@@ Line 41: / Line 41: @@
 Good problem statements get better answers faster.
-== How help works here ==
+For the broader explanation of how discussion, coordination, and shared knowledge work here, see [[Community]].
-Net does not work like a conventional product with a separate support department for every technical question.
-Most practical help happens through participants helping one another in public discussion spaces and then turning durable answers into documentation. That is why the best long-term way to get help is to use the wiki, ask clearly in the discussion group when needed, and feed working answers back into the documentation.
-For more on that model, see [[Community]].
 == Related pages ==